Shipping Policy
Delivery Policy
Below you’ll find the average delivery times for all our parcels.
Order Processing
Once an order has been placed, we require 1–3 working days to process it. On weekdays, this usually takes just one working day. However, if you order on a Friday evening or over the weekend, processing may take a little longer.
Delivery Times
Once your order has been processed, it will be shipped. Average delivery time is 8–12 working days.
We aim to make the ordering and delivery process as smooth as possible for our customers. If you have any questions, please don’t hesitate to contact our customer service team. Below, we explain how your order is processed and delivered.
How to Place an Order
Ordering at Shop Name is quick and simple:
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Visit the product page and click the “Add to Basket” button.
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Check you’ve selected the correct size/colour options.
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Click “Proceed to Checkout”.
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On the information page, enter your correct address details. Double-check everything before proceeding.
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Click “Continue to Shipping”. You’ll see a confirmation that shipping is always free — there’s no minimum spend.
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Click “Continue to Payment”.
Payment Methods
All payment options on hellostella.com are SSL-encrypted, ensuring a secure checkout experience. We accept:
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Klarna (Pay Later)
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Credit Card (AMEX, Mastercard, Maestro, Visa)
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PayPal
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EPS
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Sofort Banking
Select your preferred payment method and click “Complete Order” to be redirected to the secure payment page. Follow the on-screen instructions to finalise your order. If you experience any issues, you can contact us anytime.
Shipping Costs
We offer free shipping on all orders — no minimum spend required. Every order is delivered directly to your home at no extra cost.
Order Dispatch
Once you’ve found your perfect outfit or accessory, we want you to enjoy it as soon as possible! We process and ship orders as quickly as we can.
To ensure we can offer fair prices, we consolidate parcels in bulk and ship them together once we reach our minimum dispatch quantity. We appreciate your understanding and support in helping us create a better and more sustainable world.
Important Notice:
Like many other online shops, we are currently experiencing high order volumes. Delivery times may be longer due to the COVID-19 situation. Please take this into account when ordering — we’ll do our best to ship as quickly as possible.
Tip:
If you need your order shipped today, please contact us by email. Our service team will be happy to assist in finding the best solution for you.
